Direct answers. No fog.
What the product observes, what it cannot promise, and how the subscription works.
01Is mentionpop an SEO rank tracker?+
No. Traditional rank trackers observe ordered search results. mentionpop records sampled generative answers and answer-engine surfaces, which are volatile and may vary between runs.
02What does the free snapshot include?+
It runs three category or local buyer-intent prompts across two generative engines and returns mention evidence, cited domains, and one recommended action. No card is required.
03What is the difference between GEO and AEO?+
GEO tracks brand inclusion in generated recommendations. AEO tracks visibility in Google answer surfaces such as AI Overviews, featured snippets, and People Also Ask.
04Why is AEO only in Agency?+
Each AEO prompt creates several additional paid SERP observations. Keeping it in Agency protects a predictable monitoring allowance while preserving the lower Starter price.
05Can I add my agency logo?+
Yes. Paid plans produce client-ready, white-label weekly AI mention reports.
06How often do scans run?+
The production cadence is weekly. This is frequent enough for meaningful change detection without manufacturing noisy daily movement or unnecessary API spend.
07Can results be guaranteed?+
No. No provider can guarantee inclusion in changing third-party AI answers. mentionpop reports what was observed, when, where, and from which surface.
08How do I cancel?+
Contact support from the purchasing email or use the billing controls provided by Paddle. Access continues through the paid billing period.